In accordance with the Specified Commercial Transactions Act

Distributor

Ax Audio


Manager

Yoshizawa Takehiro


Location

〒230-0074
7-25-28-703 Kitaderio, Tsurumi Ward, Yokohama City, Kanagawa Prefecture


Phone Number

TEL：045-294-5356
FAX：045-294-5356


Email Address

info@exclusive-audio.jp


URL

http://www.exclusive-audio.jp


Price other than products

We ask you to pay the shipping and cash on delivery fees.
- Cash on delivery fee - (tax included)
Less than 10,000 yen: 330 yen
10,000 yen or more 30,000 yen or less: 430 yen
30,000 yen or more 100,000 yen or less: 660 yen
100,000 yen to 200,000 yen: 1,100 yen

For customers using cash on delivery, the cash on delivery fee is not displayed on the payment screen.
Please note that we will send you an email with an additional fee later.

About shipping overseas
We will inform you of the shipping price after your order.
For overseas shipping products, Kuroneko Web Collect and Cash on Delivery Service are not available.
Please note that not all products can be shipped overseas.


Delivery Method

We will deliver by Yamato Transport.


Shipping (tax included)

We will ship by TA-Q-BIN of Yamato Transport. Please refer to the following for the shipping cost.

    Hokkaido, Okinawa
    Kyushu (Fukuoka, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Oita, Saga)    		 1,400 yen
    China (Hiroshima, Okayama, Shimane, Tottori, Yamaguchi)
    Shikoku (Ehime, Kagawa, Kochi, Tokushima)    		 1,200 yen
    Kinki (Hyogo, Kyoto, Nara, Osaka, Shiga, Wakayama)
    Northeast North (Aomori, Iwate, Akita)    		 1,100 yen
    Kanto (Tokyo, Kanagawa, Chiba, Saitama, Gunma, Ibaraki, Tochigi)
    Chubu (Aichi, Gifu, Mie, Shizuoka, Nagano, Niigata, Fukui, Ishikawa, Toyama, Yamanashi)
    Southeast North (Fukushima, Miyagi, Yamagata)    		 1,000 yen


    ※ Some products are different from the above.
    You can check on the purchase screen.


    Payment Method

    You can use credit card, GooglePay, ApplePay, PayPal, cash on delivery, bank transfer.


    - Cash on Delivery -
    Kuroneko web collect, TA-Q-BIN collect cash on delivery, e-money payment at delivery, card payment at delivery

    Payment by credit card
    We accept various credit cards.

    Bank Transfer
    Mitsubishi UFJ Bank Tsurumi Branch
    Normal: 0253136
    Name: Yoshizawa Takuhiro Jigyoguchi
    Yokohama Bank Tsurumi Branch
    Normal: 6119946


    Payment deadline

    - Cash on Delivery -
    Please pay the delivery staff when receiving the product.


    Bank Transfer
    After confirming the order, please transfer to the designated account.
    It will be shipped after confirming the deposit.
    Please pay the bank transfer fee to the customer.


    Return and Exchange

    In principle, we cannot accept returns due to customer convenience.


    When the product is defective
    If there is a defect in the product (incorrect delivery, damage, contamination, etc.), please contact us within 7 days after arrival and send the product by delivery.
    We will send you new products as soon as possible. (If the item is out of stock, we will refund it.)
    However, please understand in advance that we may not be able to respond if the receipt of products is delayed due to customer convenience.


    When it is due to customer's convenience
    Please note that we cannot respond to returns or refunds due to customer convenience, such as the product image is different.
    * The color of the product may vary slightly depending on the browser environment. Thank you for your understanding.


    Return/Exchange Contact
    ExAUDIO
    070-6668-1902
    MAIL: info@exclusive-audio.jp


    About overseas shipping

    About overseas shippingHerePlease refer to.