For in-stock and made-to-order items, delivery is usually within 1 to 5 business days after your order. Depending on stock availability, it may take longer.
Which delivery company will be used?
Domestic shipments are delivered only by Yamato Transport. Items over 30 kg will be delivered by Sagawa Express. For direct shipments from the manufacturer, the delivery company will be the one specified by the manufacturer. For international shipping, we use EMS, FedEx, UPS, or DHL depending on the destination.
Can I specify the delivery date and time?
[A] For in-stock items, you can specify from the 2nd business day after your order. For made-to-order items, you can specify from the 3rd business day, but we may not be able to meet your request depending on the manufacturer’s stock status. For international shipments, please note that we cannot accept requests for specific delivery dates and times.
When will my order be shipped?
For in-stock items, shipping is within 2 business days after payment and settlement are completed. For made-to-order items, shipping is within 3-7 business days. Depending on the manufacturer’s stock status, it may take longer. For custom-made products, the number of days displayed on the product page is an estimate, so please check in advance.
My order has not arrived. What should I do?
Please check if you have received a shipment completion email, and either track the shipping status using the tracking number or contact us via the inquiry form with your order number.
How much is the shipping fee?
It varies depending on the product and delivery area. You can check the actual shipping fee on the checkout screen. For international shipments, please note that fees may change without notice due to global circumstances.
★About Order Cancellation/Changes
Can I change the contents of my order?
Please contact us within 12 hours of your order. Depending on the item, such as those already being shipped, we may not be able to accommodate changes. Please understand this in advance.
I would like to cancel, return, or exchange my order. Is that possible?
As a general rule, we cannot accept cancellations, returns, or exchanges due to customer reasons after the product has arrived. Please understand this in advance. If there is a problem with the product, please contact us within 7 days. We will respond promptly. For used items (only those with a warranty) and made-to-order products, we only offer repair services. We cannot accept cancellations or returns.
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