About International Shipping

Shipping Methods

We support shipping to overseas. Depending on the destination, size, and weight of the product, we use trackable shipping services such as FedEx, DHL, UPS, and EMS.

The shipping carrier and service may vary depending on the handling situation at the time of shipment.

Payment Methods

You can use the payment methods displayed on the payment screen at the time of order. Available payment methods may vary depending on the destination country and your usage environment.

Shipping Time

For regular stock items, in principle, we will ship within 3 business days after confirming your order and payment.In the case of bank transfer, the arrangement will be made after confirming the payment.

Due to holidays, a concentration of orders, or shipping circumstances, it may take longer than usual to ship.

Special order items, made-to-order items, and custom items are not eligible for shipment within 3 business days.Depending on the manufacturer's stock and production status, it may take several weeks to several months or more to ship.

Please check the delivery time listed on each product page. If the delivery time is unknown or you have a preferred delivery date, please contact us before ordering.

The listed delivery time is an estimate and may change depending on the procurement of parts and production progress. It does not guarantee the shipping date or arrival date.

Even for products that can be ordered, there is no guarantee that we or the manufacturer have stock.

Delivery Time

In addition to the preparation period for shipping, a period for transportation and customs clearance is required. Delays may occur due to customs or local delivery conditions.

The arrival date cannot be guaranteed. Also, for international shipping, in principle, we do not accept requests for specifying the delivery date and time.

Shipping Fees

Shipping fees vary depending on the destination country, size, and weight of the product. Please check the shipping fee displayed at the time of order or an individual estimate.

Costs Not Included in Shipping Fees

Unless specifically stated otherwise, the following costs are not included in the product price or shipping fees. If they occur, they will be the responsibility of the recipient.

  • - Customs duties, import value-added tax (VAT), and other import-related taxes
  • - Customs clearance fees, tax advance fees charged by the carrier, etc.
  • - Storage fees incurred in the recipient country
  • - Costs for redelivery or return due to the recipient's circumstances
  • - Other costs required in the recipient country

Regarding Customs Clearance

Our online store, as a general rule, does not offer DDP (Delivered Duty Paid) shipping, which involves prepayment of customs duties and taxes at the time of import.

If customs duties, taxes, or customs clearance fees are charged, please pay according to the instructions provided by the carrier or relevant authorities. The timing of the charges may vary depending on the carrier, etc.

If you are asked to provide information or documents necessary for customs clearance, please handle it through the recipient. For details on taxes and import procedures, please contact the customs office or the delivery company at the destination.

Regarding Returns and Refunds

The conditions for returns and exchanges are outlined in our store'sReturn and Refund PolicyPlease check.

Returns due to customer reasons are accepted only for regular stock items that are unopened, unused, and have all accessories, manuals, and original packaging, provided that you contact us within 7 days of the product's arrival. Please be sure to contact our store in advance and obtain approval before returning the item.

For returns due to customer reasons for overseas orders, a handling fee of 10% of the return item price will apply. Return shipping costs and the initial shipping fee will also be borne by the customer.

Special order items, made-to-order items, and custom items, including high-priced items, are not eligible for returns due to customer reasons.

In the case of initial defects, damage during shipping, or incorrect delivery, please contact our store promptly with your order number and photos showing the situation. These will be handled separately from returns due to customer reasons.

If other measures are required under applicable laws, we will respond individually.

If the item is returned because you could not receive it

If the item is returned to us due to reasons on the customer's side, such as refusal to receive, long-term absence, unpaid customs duties/taxes, or failure to submit information required for customs clearance, we will respond after confirming the condition of the item and the costs incurred.

  1. If you wish to have the item reshipped
    You will be responsible for any additional actual costs incurred, such as the cost of return and shipping fees for reshipment.
  2. If you wish to cancel or receive a refund
    Based on our return and refund policy, for items eligible for cancellation, the refund will be made after deducting actual costs such as the original shipping fee, return shipping cost, and the prescribed return handling fee. Items that are special order, made-to-order, or customized are generally not eligible for cancellation due to customer reasons.

It may take some time to settle the payment until the charges from the shipping company are confirmed.

Notes on import

Import regulations and necessary procedures vary depending on the destination country or region. Before purchasing, please check with the customs or related authorities of the delivery destination regarding the importability of the product and any required permits or procedures.

If delivery is not possible due to import restrictions or customs-related issues, we will individually handle the case after confirming the possibility of return, the condition of the product, and any costs incurred.