Refund Policy

Regarding Returns and Exchanges

■ Returns due to Customer Convenience

For regular stock items, we accept return requests within 7 days including the date of arrival, only if the item is unopened, unused, and all accessories, manuals, and original packaging are complete.

If you wish to return a product, please contact our store in advance. After our approval, please return the product using the method we provide. Products returned without prior contact will not be accepted.

■ Return and Refund Fees

For returns due to customer convenience, the following fees will be charged on the product price:

- Domestic orders: 5%
- International orders: 10%

These fees include non-refundable transaction fees and currency conversion costs for international orders. Return shipping and the original shipping fees will be borne by the customer separately.

After the returned product arrives and its condition is confirmed, the amount after deducting the above fees and shipping costs will, in principle, be refunded using the payment method used at the time of purchase.

■ Items That Cannot Be Returned Due to Customer Convenience

- Special order items, made-to-order items, custom items
- Opened or used products
- Products that have been damaged or stained while in the customer’s possession
- Products with missing or damaged accessories, manuals, original packaging, etc.
- Products clearly stated as non-returnable on the product page

■ Initial Defects, Damage, or Incorrect Delivery

If the product has defects or damage during shipping, or if a different product from what was ordered is received, please contact our store as soon as possible. We will check the product and packaging conditions and the details of the issue and guide you on repair, exchange, or return. Until the confirmation is complete, please keep the product, accessories, and packaging materials.

If the issue is caused by our store or the product, the above customer convenience return fees will not apply, and we will bear the shipping costs necessary for the response.

The expiration of the return period due to customer convenience alone does not result in the loss of product warranty or rights based on laws and regulations. Other exceptions will be handled in accordance with applicable laws and individual circumstances.

■ Special order items, made-to-order products, and custom products, including high-priced items, are not eligible for returns or exchanges due to customer reasons. Please confirm specifications, compatible voltage, delivery time, etc., before placing your order.

Initial defects, damage, or incorrect delivery will be handled separately.