Refund Policy

In principle, we cannot accept returns due to customer convenience.

When the product is defective
If there is a defect in the product (incorrect delivery, damage, contamination, etc.), please contact us within 7 days after arrival.
We will send you new products as soon as possible. (If the item is out of stock, we will refund it.)
However, please understand in advance that we may not be able to respond if the receipt of products is delayed due to customer convenience. In the case of ordered products, only repairs will be accepted.

When it is due to customer's convenience
Product Package Please note that we cannot respond to returns or refunds due to customer convenience, such as the image of products and products after opening.
* The color of the product may vary slightly depending on the browser environment. Thank you for your understanding.

Return/Exchange Contact
ExAUDIO
070-6668-1902
MAIL: info@exclusive-audio.jp