About overseas shipping
Shipping Methods
International shipping is available.
We will deliver by Fedex, DHL, UPS or EMS (trackable).
Payment Methods
We accept credit cards, GooglePay, applePay, PayPal, and PayPay.
Delivery date and time
After payment, it will be shipped within 1-5 business days.
* Some made-to-order products may take a long time to deliver.
Shipping Charges
The shipping fee varies depending on the country and product, so please check the detailed shipping fee on the screen at the time of purchase.
What's not included in shipping costs
The following costs are not included in the shipping cost and may be paid by the recipient depending on the destination country.
- Import Taxes, Value Added Tax, Sales Tax and Other Taxes
- Storage fees in the recipient country
- Redelivery Costs
- Pick-up costs
- Other required payments in the recipient country
About Customs Clearance and Duties
Customs duties on purchased goods, as well as other import taxes and customs fees, may apply at the time of customs clearance in the receiving country.
In that case, it will be borne by the recipient, so please pay directly to the shipping company at the time of delivery. Taxes and fees vary from country to country, so please contact your host country's customs office for more information.
About returns and refunds
We do not accept returns or exchanges.
If you do not receive the item and return it to us, we will respond by reshipping or canceling your order.
- In the case of reshipment
If you pay the shipping fee and the restocking fee at the time of the first shipment again, we can reship from our shop. Depending on the destination country, additional costs may apply. - If you want to cancel your order
If you wish to cancel your order, we will deduct the shipping and restocking fees from the amount you paid and refund your order. Made-to-order products will be non-cancellable.
Precautions
We do not check or provide guidance on import-restricted or prohibited products because regulations vary from country to country.
Please be sure to check whether the product can be imported by the buyer.
Please note that if the product cannot be delivered due to import restrictions by customs after shipping, we will not be responsible at all.